Request and Retrieve Your Test Credentials

Stella Connect is a powerful tool for gathering real‐time customer feedback. With the release of the new Stella Connect Desk.com integration, clients can now further streamline the process for gathering this feedback. Through this integration, you will be able to automatically trigger feedback requests after each customer interaction, and easily return to the original Desk.com ticket from the Connect Stream, ensuring the platform delivers maximum benefits with zero impact on your existing workflow.

Before You Begin

At the core of Stella Connect is the ability to forge connections between your team and your customers. To ensure that Stella Connect is in the best position to help you do so, please keep the following in mind:

• A Connect request can only be sent if an email address is associated with the customer’s record.
• A Connect request can only be sent if a member of your team is assigned to the case when it is Solved.
  • This can be handled manually by your team as tickets are created and/or Solved
  • You might also be able configure your CRM to assign ticket ownership automatically.
• A Connect request can only be sent if the team member has an approved Stella Connect profile.

Get your Credentials

Integration begins with your company designating a test email address that will be used during testing and for retrieving test credentials.

1. Select the Integrations tile from the settings page and enter the API test email address  to establishes your credentials.
2. This page will display your available API keys and provide a link to the API Status page.

Testing your integration

The purpose of testing is to ensure mapping and surveys are setup correctly. Using the Test API key will deliver ALL requests to the assigned inbox for API test email.  Testing ends when the survey is delivered.  We do not collect feedback during the testing period. There is no difference between collection.